Elevated connection errors in us-east-1

Incident Report for Ably

Update

us-east-1 remains disabled. All traffic is being routed to other regions so there is no ongoing impact on service.

Posted Oct 25, 2026 - 22:55 UTC

Monitoring

Traffic is no longer being routed to us-east-1, but instead to us-east-2 and us-west-1.
We are continuing to investigate the root cause of the networking issue in us-east-1.

Posted Oct 25, 2026 - 21:33 UTC

Investigating

We are seeing an elevated rate of connection errors in the us-east-1 region, seemingly as a result of a partial loadbalancer failure. We are disabling the region so traffic will be routed to other US sites.

Posted Oct 25, 2026 - 21:24 UTC

This incident affects: Ably Pub/Sub (US East (Northern Virginia)).